ck47 Privacy Policy

1. Introduction

ck47 is a safe and reliable online entertainment platform operated specifically for Bangladeshi users. We believe that your privacy is a fundamental right and we are always committed to protecting that right.

In this policy, "we", "our", or "ck47" refers to the organisation that operates the ck47.cam platform. "You" or "user" refers to any visitor, registered or unregistered, on our platform.

If you have any questions or concerns about our privacy policy, you can contact us at any time at [email protected] or use our 24/7 live chat facility.

2. Information Collection

ck47 collects various types of information about you. This information is gathered from two main sources: (a) information you provide directly, and (b) information collected automatically through your use of the platform.

2.1 Information You Provide Directly

When you register or use our services, we may collect the following information:

• Full name and date of birth
• Email address and username
• Residential address (including district and division)
• Identity verification document details (national ID card or passport number)
• Payment account information (bKash, Nagad, Rocket, Upay, or bank account number)
• Messages and complaint details you send to customer support

2.2 Information Collected Automatically

When you visit our website, the following technical information may be collected automatically:

• IP address and device type
• Browser and operating system information
• Session duration and pages visited
• Information collected through cookies and similar technologies
• Transaction history and gameplay activity logs

3. Purpose of Using Information

ck47 uses collected information only for specific and legitimate purposes. We process your information for the following reasons:

• Account Management: Confirming your registration, managing your profile, and ensuring secure access to the platform.
• Service Delivery: Managing gaming services, bonuses, and promotions, and completing transactions.
• Identity Verification (KYC): Ensuring responsible gaming and verifying that the user is at least 21 years of age.
• Fraud Prevention: Detecting and preventing illegal activity, money laundering, and fraudulent behaviour.
• Customer Support: Answering your questions, resolving complaints, and providing technical assistance.
• Platform Improvement: Analysing the quality of our services and improving the user experience.
• Communication: Sending important platform updates, security alerts, and transaction-related notifications.

We never sell your information. Strict policies are followed when sharing information with third parties, as described in detail in section 5 of this policy.

4. Cookies and Tracking Technologies

ck47 uses cookies and similar technologies on our website. Cookies are small text files stored in your browser that make your visit easier and more personalised.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the core functions of the platform. Disabling these will prevent the site from working properly.
• Functionality Cookies: Used to remember your preferences and settings, such as your preferred language or login status.
• Analytical Cookies: Used to review site usage and improve our services.
• Security Cookies: Used to detect fraud and keep accounts secure.

4.2 Managing Cookies

You can control or disable cookies by changing your browser settings. Please note, however, that disabling certain essential cookies may limit the functionality of the platform and make some services difficult to use.

5. Information Sharing and Disclosure

ck47 handles your personal information with great care. We do not share your information with third parties except in the following limited circumstances:

• Payment Processing: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions. This information is transmitted in minimal amounts and through secure channels.
• Technology Service Providers: Information may be shared on a contractual basis with selected technology partners (hosting, security, game software) for the operation of our platform. They may not use this information beyond our instructions.
• Legal Obligations: Information may be disclosed to comply with court orders, legal processes, or lawful directives from competent authorities.
• Fraud Prevention: Information may be provided to relevant authorities in cases of detecting financial crime, money laundering, or terrorist financing.
• Business Restructuring: In the event of a business merger, acquisition, or asset transfer, information may be transferred after notifying you in advance.

Outside the circumstances above, we will not share your personal information with any third party without your explicit consent.

6. Data Security Measures

ck47 applies the highest industry-standard technical and organisational measures to protect your information. The key elements of our security framework are described below:

6.1 Technical Security

• SSL Encryption: All our web traffic is encrypted using TLS/SSL technology, keeping your information secure during transmission.
• Data Encryption: Stored sensitive information (passwords, payment details) is protected by strong encryption algorithms.
• Firewall and Intrusion Detection: Advanced security measures are maintained to prevent unauthorised access.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account is provided.
• Regular Security Audits: The security of our systems is regularly reviewed by a specialist team.

6.2 Organisational Security

• Staff receive regular training on data protection.
• Access to personal information is restricted on a need-to-know basis.
• A rapid response and notification process is in place in the event of a data breach.

Even so, no method of transmitting information over the internet is 100% secure. We make every effort to protect your information, but we cannot guarantee security. We therefore ask you to keep your password safe and notify us immediately if you notice any suspicious activity.

7. Data Retention Period

ck47 retains your personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Active Accounts: All relevant information is retained while your account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period based on legal and regulatory requirements.
• Transaction Records: Financial transaction data may be retained for an extended period in accordance with legal requirements.
• Marketing Data: Information collected for promotional communication purposes will be deleted after you withdraw your consent.

Once the purpose has been fulfilled or the legal retention period has ended, we securely delete or anonymise your information.

8. Your Rights

As a user of the ck47 platform, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the information we hold about you.
• Right to Rectification: You may request correction if your information is incomplete or inaccurate.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though it may not always be possible to delete all information due to legal obligations.
• Right to Object to Processing: You may object to certain processing of your information for specific reasons.
• Right to Withdraw Consent: Where information is processed on the basis of consent, you may withdraw that consent at any time.
• Right to Data Portability: You may request to receive your information in a structured, machine-readable format.

To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We will endeavour to respond in a timely manner upon receipt of a verifiable request.

9. Privacy of Minors

ck47 is an adults-only platform. Our services are for those aged 21 and above only. We do not knowingly collect any personal information from anyone under the age of 21.

Our registration process includes age verification steps. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

A note for parents — if you suspect that your child has accessed our platform, please contact [email protected] without delay.

10. Third-Party Links and Services

Our platform may integrate various third-party services including game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, and Ezugi. These game providers have their own privacy policies and ck47 is not responsible for their methods of collecting and using information.

The privacy policies of payment gateway services (bKash, Nagad, Rocket, Upay) also apply when using those services. You are advised to review the policies of those services before completing a transaction.

11. Changes to the Policy

ck47 may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date will change. For significant changes, we will send a notification to your registered email address or display a clear notice on the platform.

If you continue to use our services after changes have been made, you will be considered to have agreed to the updated privacy policy. We therefore advise you to review this page regularly.

12. Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat in Bengali is available on our website

We take all your data protection-related requests seriously and endeavour to respond promptly. If you feel your complaint has not been resolved adequately, you may lodge a complaint with the relevant data protection authority.

We appreciate your awareness of ck47's privacy policy and value your trust. Ensuring the protection of your information is one of our highest priorities.